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Privacy policy

Last updated 19 October 2026

This explains what Takane Servecollects, why, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023. Each merchant decides how it uses its own customers' order details; Takane Serve processes them on its behalf.

  1. 1. What we collect

    • Customers: name, mobile number, table, items ordered, payment status and UPI reference, and any review you write.
    • Merchants: owner name, email, mobile number, store details, UPI ID, menu and subscription payments.
    • Technical: basic device and usage data needed to keep the service secure, such as IP address for rate limiting.

  2. 2. How we use it

    • To place, prepare and track your order, and so the store can send your receipt on WhatsApp or by email.
    • To run merchant accounts, bill subscriptions and send invoices and setup guides.
    • To prevent fraud and abuse, and to meet legal and tax obligations.

  3. 3. Who can see it

    • Your mobile number is visible only to the store you ordered from, not on the public order page.
    • Reviews show your first name only.
    • We use service providers to run the platform: Google Firebase (database and login), Cloudinary (images), our email provider, and Paytm when you pay a store online through Paytm. They process data only on our instructions.
    • We never sell personal data.

  4. 4. How long we keep it

    Order records are kept while the store is active and as long as tax law requires. Merchants can ask us to delete their store and its data.

  5. 5. Your rights

    You can ask to see, correct or delete your personal data, or withdraw consent for WhatsApp messages, by contacting the store or writing to us. We will reply within 30 days.

Takane Serve is operated by Takane System. Questions? Write to pravinheisnam@gmail.com.