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Refunds and cancellation

Last updated 29 October 2026

How cancelling and refunds work on Takane Serve, for customers ordering from a store and for merchants paying for a plan. Nothing here limits your rights under the Consumer Protection Act, 2019.

  1. 1. Cancelling or changing a food order (customers)

    • Until the kitchen starts preparing it, you can reduce, remove or cancel items yourself from your order page (if the store allows it), or ask the staff.
    • After that, ask the store's staff: they can still change or cancel it until it's ready.
    • Each change is shown on your order with the new total.

  2. 2. Refunds for food orders

    • The store, not Takane Serve, sells the food and receives your money, so the store refunds you.
    • If you already paid for something that was taken off or cancelled, your order page shows the amount the store owes you. The store returns it by cash, UPI or through Paytm, usually the same day, and marks it refunded.
    • Paytm refunds normally reach your account within 5–7 working days of the store issuing them.
    • For a problem with the food itself, speak to the store. If it isn't resolved, write to us at takanesystems@gmail.com and we will follow up with the store.

  3. 3. Merchant plans: no automatic renewal

    • Every store starts with a 7-day free trial. No payment details are taken for the trial.
    • Plans are prepaid for 30 days at a time and never renew or charge you automatically. You decide each time whether to pay.
    • We email you a reminder before your plan or trial ends.

  4. 4. Cancelling a merchant plan

    • To cancel, simply don't renew: nothing to fill in and no notice period. After a short grace period, ordering pauses; your menu and records stay so you can come back.
    • To leave completely, delete your store yourself in Settings → Store → Delete store. It takes effect at once.

  5. 5. Refunds for merchant plans

    • Plan payments cover 30 days of service and are generally not refundable once that period has started.
    • We refund in full if you were charged twice or by mistake, if we suspend your store without cause, or if the service was unavailable for a long period through our fault.
    • Write to takanesystems@gmail.com within 7 days of the payment with your UPI reference. Approved refunds are sent to the account you paid from within 7 working days.

Takane Serve is operated by Takane System. Questions? Write to takanesystems@gmail.com.